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Using Business Intelligence to help Control Outcomes in an Uncontrollable World
Today’s retailers face external and internal challenges including knowledgeable customers, longer supply chains, shrinking demand cycles and a constrained economy. RSR believes these challenges cannot...
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Building Trust and Growing the Brand: The Role of Privacy and Security in...
Retailers need customer data to respond more quickly to changes in demand patterns, to reduce out-of-stocks, to match product offerings with customers who want to buy them, and to improve their service...
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Enterprise Workforce Management: Redefining the Boundaries of...
Consumers’ demands of retailers have not abated in spite of economic conditions: more channels, more seamless experiences across channels, and a significant shift towards online as the starting point...
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The Democratization of Business Intelligence: How Retailers Sense and Respond...
Reducing lag time to action has become Retail’s Holy Grail. Customer tastes, needs and wants change frequently, and social networks have created a transparent world where price has been replaced by...
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Pandora’s Box? The Impact of New Technologies on Retail IT
In this year’s IT study (the 3rd in a series), RSR set out to uncover retailers’ attitudes about how new consumer-facing technologies such as “smart” mobile phones, social media and the web channel are...
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The 21st Century Store Manager
Most retail store managers today are in a difficult position. Consumers have adopted mobile technologies at a very rapid pace. Store managers are now outnumbered and outgunned by consumers who are...
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Retail Business Intelligence: A Work in Progress
Download Report The rapid shifts in consumer behavior and the proliferation of new channels that are forcing retailers to cope with new data sources, new ways of looking at analytics and new analytics...
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The Impact of Mobile in Retail
Download Report While consumers adopt mobile technologies at a breakneck pace, retailers tell us that mobile’s primary ability is to enhance the overall value of the brand. This is a new development...
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Retail Payments: When the Future Becomes Now
Download Report In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment. But they aren’t looking to their...
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The Relevant Store in the Digital Age: Benchmark 2013
Download Report As stores try to find their way in a brand new digital world, we asked retailers to candidly share their experiences. Key Findings Retail Winners see stores helping to compete with the...
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Retail Analytics Moves To The Frontline: Benchmark 2014
Download Report RSR’s latest study on BI & Analytics in Retail shows those retailers that understand the strategic importance of new data about the customer experience are already becoming the next...
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Omni-Channel Retail 2014: Double Trouble
Download Report Consumers now expect to begin and end their shopping experience in the digital domain, or augment their store experience with digital mobile. It’s no longer an option. It’s a...
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Retail Growth Strategies in 2014
Download Report Retailers are driven to grow. This is a long-standing truth. Yet it would seem certain markets are saturated, while others are emerging, and ripe for retailer expansion. So, when we...
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Advanced Analytics in Retail: Retailers Fixate On The Customer
Download Report Retailers are putting so much mind-share into analyzing customers’ digitally enabled shopping behaviors that many are missing other opportunities. For example, most retailers do not...
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Retail Payments: Consumer Control and the Need for Speed
Download Report When it comes to payments, times are changing. Fast. Retailers find themselves in an uncertain world, with little certainty on the horizon: after a few rough years of data breaches,...
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Commerce Convergence: Closing the Gap Between Online and In-Store
Download Report Retail is not about channels, it’s about solving problems. Retailers already understand that the digital realm needs to influence all consumer touchpoints, and support all aspects of...
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Pricing 2015: Learning to Live in a Dynamic, Promotional World
Download Report When it comes to pricing, retailers stand at the intersection of many crossroads. They believe their promotions are effective, even though they don’t have a lot of measures in place to...
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Empowering the Store Employee: Benchmark 2015
Download Report In recent years, the omni-channel world has turned retail on its ear. But after all the innovation, retailers have spoken: the store is back – and employees are going to be a key driver...
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The Internet Of Things In Retail: Great Expectations
Download Report The Internet of Things (IoT) in retail has had such a large amount of hype and an awful lot of buzz around it that many people don’t even know what it really means. Many of the...
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Omni-Channel 2015: Taking Time, Money, Commitment And Technology
Download Report It’s amazing how quickly cross-channel consistency has gone from profit boon to table stakes. While most retailers accept that consumers’ paths-to-purchase are influenced by digital...
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